Who came up with the concept of a call center? What is the origin of ‘How may I help you’ phrase? Why do we all hate call centers? On all of that, the evolution of the call center business model and more in this video. Call center history explained (under 6 minutes).
In today’s world, we take it for granted that we can connect with people all over the country and even around the world. It’s a salesperson’s dream. But big businesses were able to do this before the digital age, thanks to a thing we love to hate; the call centre.
Call centres are synonymous with unwanted intrusions, infuriating wait times and a Kafkaesque nightmare of bureaucracy, where you are bounced from operator to operator, never getting the answer you need.
But is this an accurate reflection or just a stereotype? Today, we’re going to look at how call centres grew after an innovation by Rockwell International. We’ll see the benefits they offered customers, how public opinion changed over the years and we’ll finish with a few examples of how they are used well in the modern world.
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